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Return - Cancelation - Exchange Policy

Please read the shipping and return / cancellation policies completely before purchasing.

By purchasing any products from this website, you are acknowledging & agree to all policies & statements posted on this website by Danger Kitty Fashions.

If you have any questions about any of our policies, please feel free to contact us at any time at dk@dangerkittyfashions.com.  We are always happy to help answer any questions you may have.

We have a "No Cancellation" policy. In the event that you decide that you do not want an item that you have already purchased,(Prior to receiving the item) we will ONLY offer a store credit in the amount of the item(s) If an order was placed twice by accident, contact us & we'll get it resolved right away. If an item remains on back order for a period of more than 30 days, it can be canceled. This is for items that have not yet been received only. Please read below for items received.

Currently for most of our products, we are only accepting returns where the wrong item was sent by us or the manufacturer, or items that have a manufacturers defect. Please read the definitions & additional details below. We are sorry for any inconvenience. But unfortunately, due to the amount of people who have been dishonest, we have had to go by the stricter manufacturers policies.

The only exception of this policy is for item's beginning with EM in the product code. (with management approval) These item's can be exchanged for another product of another size, color, or even a different product that also starts with the code EM. The product MUST be in NEW condition as it was when it was sent to you, and you must contact us within 5 days of receiving the product. At this time we will give you instructions and the correct address on where you can return the product to. Please do not return the product to our address on the website, as this is our main office address, and this is not where the product will be getting shipped back to. If you return a product without permission, or to the wrong address, we will NOT be responsible for the item. It will be up to you in this case to locate the product and have it shipped back to you. PLEASE make sure and contact us, and we will give you simple instructions for exchanging all item's that begin with EM.  Most of our other items are "Made to Order" item's and can only be exchanged due to a manufacturers defect as stated in the policies below. All SALE items are final sale and cannot be returned unless they have a manufacturers defect, and then will be exchanged as explained for other defective items.

Many of our item's get made and shipped directly from our manufacturers warehouses.  PLEASE, do not send any items back to the address on the package.  Doing so may result in the package getting lost, and we will not receive the product.  It is your responsibility to contact us regarding any returns/exchanges to get the correct address and return number if approved, as stated on the website.  We are not responsible for lost packages due to failure in contacting us as per our policies.  We NEVER take any packages back without prior approval, return number, and a correct address for shipping.  Buyers will be responsible for all shipping charges that are incurred by this, and are responsible for locating the package if it was sent to the wrong address due to failure of contacting us for this information.  We do not want our customers to have to go through this hassle, so we cannot stress this enough!  It's a very simple process, so please contact us, and we would be happy to help you determine whether or not an item can be returned or exchanged and where to send it to.

Manufacturers Defect: If you get a product that is defective, please contact us immediately after receiving the item for instructions. We will ONLY send a replacement of the same style, size, material & color (unless that item is no longer available) after we receive the item back, WE inspect it, AND the manufacturer inspects it, and it is found to be a manufacturers defect.

Items must be unused and in original packaging with any tags still attached. By LAW, for sanitary reasons we cannot & will not take back any Lingerie, hosiery, undergarments, swimwear, and other intimate item's due to the nature of the products. Due to the laws and because of hygiene reasons, no intimate items can be returned. We cannot re-sell these items once they have been shipped out. We appreciate your understanding on this. We are a reputable company, and will not re-sell these types of items due to hygiene reasons and the current laws on re-sell of these products. 

Once again, all other items such as costumes and outerwear clothing will only be replaced in the same style, size, material, & color ONLY if it is found to have a manufacturing defect. IF, an exception is made regarding the return of an item by the management of Danger Kitty Fashions, the returned item can & will be subject to a minimum 25% (up to 50%) restocking fee & all shipping fees are to be paid the customer. Shipping is not refundable.

We need to be notified within 5 business days of receipt of any item for the exchange of an identical item as per the terms set forth in the paragraph above. So again, please choose your STYLES, SIZES, MATERIALS, & COLORS very carefully.

Any & ALL returns sent back without prior authorization and instructions will be refused and all shipping costs will be paid by the buyer.

If an item is on back order for more than 30 days, you can request that an item be exchanged for another item of your choice of equal or lesser value. Even if it's less than 30 days we would be happy to replace it with a different item as long as the item originally ordered has not yet been shipped. NO OTHER EXCHANGES WILL BE ACCEPTED FOR ANY REASON.   If  we are not notified of the change PRIOR to the original item being shipped, we cannot exchange it for another item. 

Again, we are sorry for any inconvenience. But unfortunately, due to the amount of people who have been dishonest, we have had to go by the stricter manufacturers policies.

Shipping costs cannot be refunded. We are not responsible for item's being late or lost due to problems with the delivery service. If you need an item by a certain date, please contact us as soon as possible for express shipping options.   We are always happy to help you with this, and suggest getting any items express shipped that are time sensitive.  As most of us know that have done any amount of shipping, it can take as little as 2 days, or as many as 20 business days at times for the shipping companies to deliver.  You just never know with standard ground shipping. 

The shipping companies (UPS, Fed Ed, USPS, etc.) are soley responsible for backing their guarantees. We can only take care of thing's on our end, and are not responsible for delivery service errors. We will do our best to provide you with any information we can, including tracking number's whenever available & if requested.

Please read our Shipping policy. We do not accept ANY cancellations once an order has been placed. Partly due to the fact that we frequently have items "Made to Order" for our customers. These items get made for a particular customer after the order has been placed, & are not mass produced items that are pre-made & sitting on a shelf. Also, some items may be shipped directly from the manufacturer. So please make sure that you really want & are ready to purchase the item(s) in your order, and that you understand delivery time frames vary for many reasons. Under certain circumstances we may approve a cancellation, and the customer will be charged a 40% (up to 50%)re-stocking and administration fee. A 40% fee will be charged if an item has already started being made and the order is cancelled.  We still have to pay our manufacturers for this item.  Please, we cannot stress enough, only place an order if you are sure that you want to purchase the item. If the item has already been shipped, the customer will pay for any shipping costs or stop shippment fee that we are charged by the shipping company. Unfortunately because of the abuse of many items being returned AFTER being worn by a customer, or a customer purchasing multiple items with the intent to keep only the items which they like best, many companies have had to adhere to our manufacturers stricter return policies to stay in business. We hope that you understand why we have these polices, and we have to pass on the policies made by the manufacturers of the products.

Store credits have no expiration date, and cannot be credited back to a card/account after 60 days of it being issued. All shoes get shipped directly by the manufacturer and are final sale with the exception of a manufacturers defect. In this case the item would go back to the manufacturer to be inspected, and if found to have a defect would be replaced with the same pair in the same size and color.

Most items are very easy to fit if you know your size. About 98% of the items have stretch added to them, regardless of what fabric they are made of. This really helps to insure a better and easier fit.

We are always happy to help answer any questions regarding sizing or other information on our products, & we encourage you to do this if you are unsure or question the sizing on any item.  We cannot be responsible for an item not fitting as the sizing is not an exact science.  Every person is different due to height, weight and shape, and it's impossible for an item to fit everyone in that size range exactly.  We get our sizing directly from our manufacturers, and they post what they feel is the best size for that garment due to their experience.  Please contact us with your measurements prior to ordering if your not sure, and we would be happy to help you determine what would be the best size for you based on the information you give us. 

Our policies are in large part due to the fact that we carry so many specialty "made to order" items that are very high quality & hard to find.  Many of our items are unique and some are exclusive to our website.

Because of the uniqueness of many of our items & the fact that many are made for our customers after ordering, we cannot take returns do to ordering the wrong size, accidentally ordering the wrong item, or change of mind. We will however, always stand by our items, & will always replace an item that has been sent to you with a manufacturers defect. As stated above, we do not take cancellations on made to order items unless the cancellation is made with 1 hour of placing the order, and the order has not been sent over to the warehouse to start making. Otherwise they will be charged a 40-50% fee. These items are made for our customers after the order is placed, and are not stocked items. If a customer cancels once they have started making these pieces, we take a complete loss on these products. Please make sure you order correctly or contact us within 1 hour of the order being placed to avoid these fees.

If for some reason you get an item with a manufacturers defect, please contact us for retrurn instructions & the correct address to send it back to. Failure to do so will result in the immediate refusal of the package & it will be returned to you by the shipping company.

We have the right to refuse service to anyone. Please treat us as you would like to be treated yourself. :) Your business is extremely important to us, and we really do our best to offer only high quality items, and give you the best customer service we can.

If you have any comments or suggestions for the website, we would love to hear from you. Also, if you would like to see us carry something that you dont see on the website, please let us know.

Thank you for shopping with us!

Sincerely,

The Management at Danger Kitty Fashions

Danger Kitty Fashions 

tel (623) 237-3262

fax (623) 322-9576

Please direct comments to: support@dangerkittyfashions.com (c) 2005 - 2009


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